Navigating Ambiguous Service Level Agreements: Challenges for Fintech Startups in India

Introduction Service Level Agreements (SLAs) are critical in defining the expected level of service between fintech startups and their customers. Ambiguity in these agreements can lead to significant disputes, particularly in areas like uptime guarantees, data security measures, resolution timelines for customer complaints, performance metrics, and compliance requirements. This article explores five primary issues faced […]